IT Support Engineer Pharma Jobs in Noida

Pharma company in Noida is hiring IT Support Engineers to provide L1/L2 support for desktops, laptops, printers, applications and basic network issues for plant and office users.

The role logs and resolves tickets, escalates complex issues and supports project rollouts in a regulated environment.

• Incident Resolution

  Handle L1/L2 support incidents, troubleshoot and resolve hardware, OS and basic application issues within defined SLAs.

• Ticket Management

  Log, classify and track support tickets in ITSM system and update users on status until closure.

• Application & Database Support

  Support business and plant applications, perform basic troubleshooting on .NET / SQL based systems and escalate to vendors when required.

• Projects & Upgrades

  Assist in IT projects like application rollouts, infrastructure upgrades and change implementations as per plan.

• Documentation

  Maintain IT asset records, update knowledge base and prepare simple SOPs / user guides for common issues.

• Education

  BSc / BCA / BE in Computer Science, IT or related field.

• Experience

  2-5 years experience as IT Support / Application Support Engineer in L1/L2 roles; pharma domain is an advantage.

• Skills

  Good troubleshooting, Windows, basic networking, and exposure to .NET, SQL or web applications.

• Other Requirements

  Strong communication, documentation skills and willingness to work in shifts supporting plant operations.