Customer Support Executive (Voice) Jobs in Noida

Location: Noida, Uttar Pradesh Job Type: Full-time Role: Customer Support Executive � Voice Process Salary: 15,000 � 30,000 Per Month + Incentives Voice Process Opening
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Role Overview

Customer Support Executive (Voice) jobs in Noida involve talking to customers over phone, understanding their issues and giving them clear and quick solutions.

As a voice process executive, you will handle inbound and outbound calls, follow simple scripts, update call details in the system and work to keep customers satisfied with the company�s service.

Key Responsibilities

  • Receive incoming calls from customers and answer questions related to products, services, bills, orders or basic technical issues.
  • Make outbound calls when needed for confirmations, reminders, feedback calls or simple follow-ups.
  • Listen carefully to customer problems, ask basic questions to understand the issue and provide step-by-step help.
  • Explain plans, offers, usage steps and policy details in simple and friendly language that customers can understand easily.
  • Record every call with correct remarks, call status and customer details in CRM or call center software immediately after the call.
  • Follow standard scripts and call guidelines while still maintaining a natural and polite tone with customers.
  • Escalate calls to supervisor or backend team when the issue cannot be solved at your level or needs special approval.
  • Achieve daily and monthly targets for number of calls, average handling time, quality score and customer satisfaction.

Candidate Profile

  • Minimum 12th pass; graduates are preferred for Customer Support Executive (Voice) jobs in Noida.
  • Freshers and candidates with 0�3 years experience in voice process, BPO or customer care can apply.
  • Good speaking skills in English and local language, with clear pronunciation and patient listening ability.
  • Basic computer knowledge and ability to type simple notes while talking to customers on call.
  • Willingness to work in rotational shifts or fixed day shifts, with weekly off as per company policy.

Incentives and Growth

  • Performance-based incentives linked to call quality, customer feedback and monthly target achievement.
  • Growth path to Senior Customer Support Executive, Quality Analyst, Trainer or Team Leader roles within the company.