About the Sector Head / Site In-charge Role
Hiring Sector Heads and Site In-charge to a Telecom company in Moradabad. Responsibilities are to lead field teams, manage BTS/FTTH site operations and ensure network uptime targets are met in assigned geographic zones.
Candidates with prior team leadership experience in telecom field operations, strong SLA management skills and knowledge of telecom network KPIs are preferred for these supervisory roles.
Key Responsibilities
- Sector Operations Leadership
Lead and manage a team of Field Engineers and Technicians responsible for telecom site operations within assigned sector zones in Moradabad.
- SLA & Uptime Management
Monitor site-level uptime KPIs, resolve escalated faults within SLA timelines and report performance to the Area Manager.
- Team Management
Allocate daily work to field team members, review attendance, conduct performance reviews and identify training needs for junior engineers.
- Vendor & Contractor Oversight
Supervise third-party contractors performing maintenance, installation and civil works at telecom sites in the assigned sector.
- Incident Escalation & Resolution
Handle major network incidents, coordinate with NOC and ensure timely resolution; compile incident reports for management.
Candidate Requirements
- Education
B.E./B.Tech in ECE or EEE from a recognised university; MBA in Operations or Project Management is an added advantage.
- Experience
4-10 years in telecom field operations with at least 2 years in a supervisory or team-lead role managing field staff.
- Leadership Skills
Proven ability to lead, motivate and manage a field team; strong communication in and English for stakeholder management.
- Technical Knowledge
In-depth knowledge of telecom site equipment, power systems, OFC networks and telecom KPI metrics.