Recovery Executive Gold Loan Jobs in Moradabad

Recovery Executive – Gold Loan focuses on following up hard overdue accounts, coordinating legal / auction actions and recovering dues as per company policy.

You work closely with collections, legal and branches to reduce NPAs and protect portfolio quality.

• Overdue Account Management

  Track bucket‑wise overdue cases, prioritise high‑value / critical accounts and plan visit schedules accordingly.

• Field Recovery

  Visit customer residence / workplace, discuss pending dues, offer settlement / part‑payment options within policy and collect commitments.

• Pre‑legal & Legal Coordination

  Ensure timely issue of reminder letters, notices and support legal team with customer details and field feedback.

• Auction Recovery Support

  Assist in pre‑auction communication, attend auction events, inform customers about shortfalls and recover balance outstanding.

• Reporting & Compliance

  Update system with visit remarks, maintain MIS for recoveries and strictly follow code of conduct and regulatory guidelines.

• Education

  12th Pass / Graduate with basic smartphone and app usage.

• Experience

  1–4 years in recovery / collections roles with NBFC, bank, agency or microfinance; gold loan background preferred.

• Skills

  Strong negotiation, persuasion, conflict‑handling and problem‑solving skills.

• Other Requirements

  Two‑wheeler, knowledge of local area and willingness for intensive field work.