Customer Retention Executive Telecom Jobs in Moradabad

Telecom and broadband company in Moradabad are hiring Customer Retention Executives to proactively contact at-risk subscribers, handle disconnection requests and offer personalised retention solutions to prevent churn.

Candidates with excellent communication, persuasion skills and a customer-first mindset, along with prior experience in retention, upselling or customer care roles in telecom or financial services, are preferred.

• Churn Prediction Outreach

  Call subscribers identified as churn-risk based on usage patterns or complaint history; understand pain points and offer appropriate retention solutions.

• Disconnection Handling

  Receive and manage inbound disconnection requests; empathise with the customer, address root-cause concerns and present retention offers.

• Retention Offer Management

  Present plan downgrades, goodwill credits, loyalty discounts or service upgrades as retention tools within the authorised offer matrix.

• Win-Back Calling

  Contact recently churned customers via outbound calls to offer win-back promotions and re-subscribe them to broadband or telecom plans.

• Retention MIS Reporting

  Maintain daily call records, retention outcomes and offer utilisation data in the CRM; report on churn-save rates to the supervisor.

• Education

  Any degree from a recognised college; graduates in any stream are eligible for retention executive roles.

• Experience

  1-4 years in customer retention, customer care or tele-sales roles at a telecom, broadband or financial services company.

• Communication & Persuasion

  Excellent and English communication; strong ability to empathise with unhappy customers and persuade them to remain subscribers.

• Target Orientation

  Ability to work toward daily and monthly retention targets; self-motivated to earn performance incentives on retention achievements.