VoIP / Unified Communications Engineer Telecom Jobs in Firozabad

Telecom and enterprise solution providers in Firozabad are hiring VoIP and Unified Communications Engineers to design, deploy and support cloud telephony, SIP trunking, IVR systems and UC collaboration platforms.

Candidates with experience in SIP protocol, Asterisk, FreeSWITCH, Cisco CUCM, WebRTC or cloud telephony platforms and a good understanding of QoS for voice networks are preferred for these growing roles.

• VoIP Platform Administration

  Configure and maintain VoIP platforms including Asterisk, FreeSWITCH, Cisco CUCM or cloud PBX systems for enterprise and carrier customers.

• SIP Trunk Provisioning

  Provision and manage SIP trunks between PBX systems, softswitches and PSTN gateways; perform signalling troubleshooting using SIP traces.

• IVR & Call Flow Design

  Design and implement IVR call flows, auto-attendants, call queues and hunt groups for enterprise and contact centre customers in Firozabad.

• Voice Quality Management

  Monitor and optimise voice quality using MOS scores and RTCP analytics; tune QoS policies on the network to prioritise voice traffic.

• UC Platform Support

  Support Unified Communications platforms including Microsoft Teams Direct Routing, Cisco Webex or Zoom Phone integrations for enterprise clients.

• Education

  B.E./B.Tech in ECE or CSE from a recognised university; vendor certifications in Cisco CCNP Collaboration or Avaya are an advantage.

• Experience

  2-8 years in VoIP or unified communications engineering at a telecom company, IT integrator or managed services provider.

• Technical Skills

  Proficiency in SIP, RTP, H.323, SRTP protocols; hands-on with Asterisk, FreeSWITCH or Cisco CUCM; QoS and network troubleshooting.

• UC Knowledge

  Familiarity with Microsoft Teams Direct Routing, cloud PBX platforms, WebRTC and enterprise UC deployment methodologies.