Operations Manager Telecom Jobs in Firozabad

Hiring Operations Manager to a Telecom Company in Firozabad to lead the entire service and field operations for the Firozabad circle or city cluster, managing multiple Area Managers and ensuring top-quartile service KPIs.

Candidates with 7+ years in senior telecom operations roles, strong P&L understanding and the ability to manage complex, multi-layered operations across large urban and suburban areas are preferred.

• City-Wide Operations Leadership

  Lead all field service, installation, maintenance and FTTH operations across Firozabad; manage a team of Area Managers and their respective field organisations.

• KPI Excellence & Governance

  Define, track and report on city-level KPIs including network uptime, MTTR, customer satisfaction and SLA compliance; conduct monthly governance reviews.

• Strategic Planning

  Develop annual operational plans including headcount, budget, vendor strategy and technology adoption for improving service delivery in Firozabad.

• Escalation & Crisis Management

  Lead resolution of major network outages and service escalations; coordinate with NOC, engineering and vendor teams for rapid restoration.

• Stakeholder Management

  Interface with senior leadership, government authorities, building management associations and large enterprise customers on operational matters.

• Education

  B.E./B.Tech in ECE or EEE with MBA in Operations or General Management from a recognised institution; PMP certification is an advantage.

• Experience

  7-15 years in telecom operations with at least 4 years in a city or regional operations manager role at a telecom operator or ISP.

• Leadership

  Exceptional leadership capabilities with experience managing organisations of 50-200+ field staff across multiple geographic layers.

• Strategic Thinking

  Ability to develop and execute operational strategies, manage budgets effectively and balance service quality with cost efficiency.