IT Support Engineer Telecom Company Jobs in Firozabad

Telecom company and broadband operators in Firozabad are hiring IT Support Engineers to provide L1 and L2 helpdesk support, manage laptops and desktops, maintain LAN infrastructure and support business applications used by staff.

Candidates with experience in IT helpdesk support, Windows/Linux administration, Active Directory, networking and proficiency in ITSM ticketing tools are preferred for these roles at Firozabad telecom company.

• L1/L2 Helpdesk Support

  Provide first and second level IT support to telecom company staff via phone, email and on-site visits; resolve hardware, software and connectivity issues.

• Desktop & Laptop Management

  Set up, configure and maintain employee laptops, desktops and peripherals; manage Windows OS deployments and software installations.

• LAN & Network Support

  Troubleshoot office LAN issues including switch port problems, Wi-Fi connectivity and IP conflicts; coordinate with network team for escalations.

• Active Directory & Email

  Manage user accounts, password resets and access provisioning in Active Directory; support Microsoft 365 email and collaboration tools.

• Asset Management

  Maintain accurate IT asset register including hardware inventory, licence tracking and disposal records for the telecom company office in Firozabad.

• Education

  B.E./B.Tech in CSE or IT, or Diploma in Computer Science/IT from a recognised institution in Uttar Pradesh.

• Experience

  1-5 years in IT support, helpdesk or desktop support roles at a telecom, IT or corporate services company in Firozabad.

• Technical Skills

  Knowledge of Windows 10/11, Active Directory, Microsoft 365, basic networking (LAN/Wi-Fi), and ITSM tools (ServiceNow, Jira or similar).

• Communication

  Good English and communication for user-facing helpdesk interactions; patient and systematic approach to IT problem resolution.