Inbound / Outbound Voice Executive Telecom Jobs in Firozabad

Telecom company in Firozabad are hiring Inbound and Outbound Voice Executives to manage customer service calls for broadband, mobile and DTH services and to make outbound sales and follow-up calls.

Candidates comfortable working in a call centre environment, with good and English communication and willingness to work in day or rotational shifts, are preferred for these openings in Firozabad.

• Inbound Customer Support

  Answer inbound calls from broadband and telecom customers regarding service issues, billing queries, plan changes and complaints.

• Outbound Sales Calling

  Make outbound calls to leads and existing customers to promote new broadband plans, upgrades and add-on services for telecom company.

• First-Call Resolution

  Resolve common customer issues on the first call using the knowledge base and CRM tools; escalate complex issues to L2 support teams.

• Call Documentation

  Record all call details, issue descriptions and resolution actions accurately in the CRM system after every interaction.

• Quality Standards Adherence

  Follow call quality guidelines including greeting scripts, hold procedures, empathy statements and proper call closure protocols.

• Education

  Any degree from a recognised college; graduates in any stream are eligible for voice process roles.

• Experience

  Freshers and candidates with 0-4 years in inbound/outbound voice process roles at any telecom, BPO or service company.

• Language Skills

  Fluency in and English required; knowledge of Hindi is an additional advantage for pan-India calling roles.

• Shift Availability

  Willingness to work in day or rotational shifts in a contact centre environment; night shift allowance provided where applicable.