Head of Network Operations Telecom Jobs in Firozabad

Major Telecom and broadband company in Firozabad are hiring Heads of Network Operations to lead the NOC, network performance management, major incident response and operations engineering functions.

Candidates with 2 years in telecom network operations leadership, deep expertise in telecom network technologies, strong incident and change management capabilities and experience running 24/7 NOC organisations are preferred.

• NOC Leadership

  Lead the 24/7 Network Operations Centre team; define NOC processes, tooling, SLA frameworks and shift management for round-the-clock network visibility.

• Network Performance Management

  Oversee network KPI monitoring across all technologies (4G, 5G, FTTH, IP); drive proactive optimisation to maintain best-in-class availability.

• Major Incident Management

  Lead the response to major network outages; chair MIM bridges, coordinate restoration and conduct post-incident reviews to prevent recurrence.

• Operations Engineering

  Drive automation and tooling improvements in the NOC; evaluate and implement new OSS/BSS platforms for improved operational efficiency.

• Vendor & OEM Management

  Manage relationships with OEM vendors (Ericsson, Nokia, Huawei) for software upgrades, support escalations and network performance improvement programs.

• Education

  B.E./B.Tech in ECE or Telecom Engineering with MBA in Management; ITIL Expert or equivalent certifications are a strong advantage.

• Experience

  12-20 years in telecom network operations with at least 5 years leading an NOC or network operations function at a major operator.

• Technical Depth

  Deep knowledge of telecom network technologies including 4G/5G RAN, IP/MPLS, OFC, FTTH and OSS/BSS platforms.

• Leadership

  Experience leading large NOC and operations engineering teams; strong incident management, communication and stakeholder management skills.