HDO Executive Broadband Jobs in Firozabad

Broadband company in Firozabad are hiring HDO (Hand-Holding) Executives to visit newly activated customers, assist them in using their broadband connection, resolve basic issues and ensure a positive onboarding experience.

The role is ideal for freshers who are friendly, communicative and comfortable visiting customer homes and offices across Firozabad. Proficiency in and basic English is required.

• Post-Installation Customer Visits

  Visit newly activated broadband customers within 24-48 hours of installation to ensure the connection is working well and they are satisfied.

• Customer Education

  Explain broadband plan features, Wi-Fi settings, customer portal usage and self-service options to new subscribers in simple terms.

• Basic Issue Resolution

  Resolve first-level issues like Wi-Fi password reset, speed concerns and device connectivity at the customer premise during the HDO visit.

• Complaint Logging

  Log any unresolved issues in the CRM system during the visit for follow-up by the technical team; set customer expectations on resolution.

• Feedback Collection

  Collect Net Promoter Score (NPS) and satisfaction feedback from customers after the HDO visit and submit to the customer experience team.

• Education

  Any degree from a recognised college in Firozabad or Uttar Pradesh; HSC with good communication skills also considered.

• Experience

  Freshers welcome; 0-3 years in customer-facing roles at telecom, FMCG or retail company is an advantage.

• Communication Skills

  Fluency in and basic English essential for explaining broadband features and resolving customer concerns politely.

• Mobility

  Two-wheeler driving licence preferred; must be willing to travel within assigned residential zones of Firozabad daily.