Field Coordinator – Jobs in Firozabad

, one of Firozabad's leading broadband providers, is hiring Field Coordinators to oversee daily installation and fault-visit operations, supervise field technicians and ensure subscriber experience targets are met.

Candidates with prior experience in coordinating broadband field teams, familiarity with Firozabad's residential zones and ability to manage multiple work orders simultaneously are preferred for these roles.

• ACT Installation Coordination

  Schedule and monitor new broadband installation work orders; confirm field technician arrival and successful activation daily.

• Fault Management

  Track open fault tickets in the assigned Firozabad zone; push technicians for faster resolution and escalate SLA-at-risk cases to supervisors.

• Team Supervision

  Supervise 5-10 field technicians; allocate daily jobs, review completed work quality and report productivity to the manager.

• Material Management

  Track CPE stock (ACT routers, ONTs) and field consumables; raise replenishment requests to the warehouse team when stock runs low.

• Customer Escalation Handling

  Handle escalated customer complaints in the field; visit sites personally for critical dissatisfied customers and ensure speedy resolution.

• Education

  Any degree or diploma from a recognised college or polytechnic in Uttar Pradesh; a technical background is preferred but not mandatory.

• Experience

  1-5 years in field coordination at , Airtel, Jio or any broadband ISP in Firozabad; prior team supervision experience is preferred.

• Firozabad Knowledge

  Excellent knowledge of Firozabad localities, apartment layouts and road networks for planning efficient daily field operations.

• Communication

  Good and English; ability to manage field teams, customers and management simultaneously with clarity and professionalism.