Customer Service Executive Telecom Jobs in Firozabad

Telecom and broadband company in Firozabad are hiring Customer Service Executives to handle inbound calls, resolve service complaints and ensure customer satisfaction for broadband, mobile and DTH services.

Freshers with good and English communication skills and a friendly customer-first attitude are welcome to apply for these openings at leading telecom company in Firozabad.

• Inbound Call Handling

  Answer inbound customer calls regarding broadband, mobile or DTH service issues; identify the problem and provide first-call resolution.

• Complaint Management

  Log customer complaints in the CRM system, assign to appropriate teams and follow up to ensure resolution within SLA timelines.

• Account Queries

  Assist customers with billing queries, plan upgrades, account details, service requests and general information about telecom products.

• Customer Retention

  Identify dissatisfied customers and apply retention measures including plan adjustments, goodwill credits and escalation to retention teams.

• Quality Standards

  Maintain call quality standards including proper greeting, empathy, accurate information and complete resolution on each customer interaction.

• Education

  Any degree from a recognised college; graduates in BA/BSc/BCom are preferred for customer service roles.

• Experience

  Freshers and candidates with 0-3 years in customer service, call centre or retail telecom roles are welcome to apply.

• Communication

  Fluency in and English essential; ability to remain calm, patient and professional while handling difficult customer interactions.

• Computer Skills

  Basic computer skills including typing, CRM usage and MS Office; fast and accurate data entry ability is an advantage.