Customer Service Executive Gold Loan Jobs in Firozabad

Customer Service Executive (CSE) / Relationship Officer for gold loans is a front‑office role where you welcome customers, understand their needs and guide them through the gold loan process.

You ensure smooth customer experience at the branch by handling queries, basic documentation and coordination with appraiser, cashier and branch manager.

• Customer Handling

  Attend walk‑in customers, provide token/queue management, understand loan requirement and explain schemes, interest rates and documents required.

• Service & Relationship

  Maintain regular contact with customers, inform them about renewals/top‑ups, resolve basic complaints and ensure high customer satisfaction.

• Documentation Support

  Help customers fill forms, collect KYC, verify completeness of documents and submit files to officer/appraiser for further processing.

• Cross‑selling & Referrals

  Promote gold loan schemes, insurance or other branch products as guided and take referrals from happy customers.

• Branch Coordination

  Work closely with Branch Manager, Gold Loan Officer, Appraiser and Cashier to ensure quick TAT and smooth service flow.

• Education

  12th Pass / Graduate with basic computer and smartphone skills.

• Experience

  1–4 years in customer service / front office / NBFC / bank / retail. Gold loan or branch experience is an added advantage.

• Skills

  Good communication, polite behaviour, listening skills and ability to explain products in simple language.

• Other Requirements

  Local language fluency, neat appearance and willingness to work in branch timings with customer rush.