Customer Care Representative Telecom Jobs in Firozabad

Telecom company in Firozabad are hiring Customer Care Representatives to handle customer queries related to broadband, mobile and DTH services, manage complaints and ensure a high standard of customer satisfaction.

Freshers with a positive attitude, fluency in and basic English and the ability to handle multiple customer interactions are encouraged to apply for these openings at Firozabad telecom firms.

• Inbound Query Handling

  Receive and resolve inbound calls from customers regarding telecom service issues, billing queries and plan-related questions.

• Complaint Registration

  Log customer complaints accurately in the CRM system and assign to the appropriate resolution team with correct priority.

• Follow-Up & Closure

  Follow up on open complaints until resolved; inform customers of status updates and close tickets with customer confirmation.

• Upselling & Plan Assistance

  Suggest relevant plan upgrades or add-ons to customers calling for service queries where appropriate within company guidelines.

• Quality & Compliance

  Maintain call handling quality standards including greeting, empathy, hold procedures and accurate information delivery on every call.

• Education

  Any degree from a recognised college; BA/BSc/BCom graduates are preferred for customer care roles.

• Experience

  Freshers and candidates with 0-3 years in call centre, customer care or retail telecom customer service are eligible.

• Language

  Fluency in and working knowledge of English; ability to communicate politely and clearly in both languages.

• Computer Skills

  Basic typing and computer skills; familiarity with CRM tools or call centre software is an added advantage.