Customer Care Executive Jewellery Showroom Jobs in Firozabad

Customer Care Executive in a jewellery showroom is the first point of contact for customers, handling front office, phone calls and basic service queries.

You welcome visitors, manage appointments, route customers to the right counter, handle follow‑ups and support after‑sales service to keep customers happy.

• Front Desk & Reception

  Greet customers as they enter the showroom, provide basic information, issue tokens or direct them to the appropriate gold, diamond or service counter.

• Phone Calls & Enquiries

  Answer incoming calls, respond to queries about showroom timings, collections, schemes and repair status, and connect callers to the right department.

• Appointment & Token Management

  Manage appointments for high‑value customers or design consultations, maintain waiting lists and ensure smooth customer flow during busy hours.

• Customer Data & Follow‑ups

  Record customer details, capture enquiries for future follow‑up, coordinate reminder calls or messages for schemes, deliveries and repair collection.

• Complaint Handling & Service Coordination

  Listen to customer complaints or concerns politely, log them properly, coordinate with sales or service team and keep the customer updated till resolution.

• Admin & Front Office Upkeep

  Maintain a neat front desk and waiting area, manage basic paperwork and registers, and support promotional or festive events as required.

• Education

  12th Pass or Graduate; candidates with front office, hospitality or customer service courses will have an advantage.

• Experience

  1–4 years of experience as customer care executive, receptionist, front office executive or tele‑caller, preferably in jewellery or retail.

• Skills

  Excellent communication and telephone etiquette, pleasant personality, patience in handling customers, basic computer knowledge and good coordination skills.

• Other Requirements

  Local language fluency with basic English or Hindi, ability to work showroom shifts, weekends and festival days, and staying within easy travel distance to Firozabad.