Customer Care Executive Telecom Jobs in Firozabad

is hiring Customer Care Executives in Firozabad to handle inbound calls from mobile and Xstream Fiber subscribers, resolve service complaints, manage plan queries and maintain Airtel's high customer satisfaction standards.

Freshers with pleasant communication, fluency in and English and a customer-first mindset are encouraged to apply. Training on products and systems is provided to all new joiners.

• Inbound Support

  Handle inbound calls from mobile and Xstream Fiber customers; provide accurate first-call resolution for service, billing and account queries.

• Complaint Resolution

  Log customer complaints in Airtel's CRM; coordinate with technical teams for resolution and keep the customer updated on progress.

• Plan Assistance

  Assist customers with plan selections, recharge packs, international roaming activation, data add-ons and account upgrades.

• Retention Efforts

  Identify at-risk customers during support interactions; apply appropriate retention measures or escalate to the retention team.

• CSAT & Quality

  Maintain Airtel's call quality standards including NPS survey completion; contribute to the team's monthly CSAT score targets.

• Education

  Any degree from a recognised college in Uttar Pradesh; graduates in any stream are eligible for CCE roles.

• Experience

  Freshers welcome; 0-3 years in customer care or voice process roles at a telecom, BPO or retail company is an advantage.

• Communication

  Fluency in and English mandatory; ability to communicate calmly and professionally with frustrated customers.

• Shift Availability

  Willing to work in day and rotational shifts at Airtel's Firozabad contact centre; shift differential pay provided.