Chat Support Executive Telecom Jobs in Firozabad

Telecom and broadband company in Firozabad are hiring Chat Support Executives to manage real-time chat and email interactions from customers facing service issues, billing problems and plan-related queries.

Candidates with fast typing speed, accurate written communication in English and experience in chat-based customer support at telecom or e-commerce company are preferred for these non-voice roles.

• Live Chat Handling

  Handle simultaneous live chat conversations from broadband and telecom customers; provide accurate and prompt first-level resolutions.

• Email Support

  Respond to customer emails regarding service complaints, billing disputes and account queries within defined SLA response times.

• Issue Diagnosis via Chat

  Diagnose broadband connectivity and service issues through chat interactions and provide guided troubleshooting steps to customers.

• Ticket Creation & Escalation

  Create support tickets for unresolved issues, escalate to technical teams and communicate timelines back to the customer via chat.

• CSAT & Quality

  Maintain high customer satisfaction (CSAT) scores by providing accurate, empathetic and complete responses on every chat interaction.

• Education

  Any degree from a recognised college; graduates in English, BCA or BSc IT preferred for chat support roles.

• Experience

  0-3 years in chat support, email support or non-voice BPO roles at a telecom, e-commerce or service company.

• Written Communication

  Good written English and ; fast and accurate typing speed of at least 30 WPM with minimal errors.

• Multitasking

  Ability to handle 3-5 simultaneous chat conversations while maintaining accuracy and response quality standards.