Assistant Area Manager Telecom Service Jobs in Firozabad

Telecom operator in Firozabad are hiring Assistant Area Managers for Service Operations to support the Area Manager in managing field service teams, ensuring SLA compliance and maintaining high customer satisfaction scores.

Candidates with 4+ years in telecom service operations with experience in managing field teams, vendors and service KPIs across a geographic territory in Firozabad or Uttar Pradesh are preferred.

• Service Operations Oversight

  Assist the Area Manager in overseeing all service delivery operations including installation, maintenance and fault rectification across the assigned Firozabad territory.

• Team Management

  Supervise a team of Field Engineers, Technicians and Service Coordinators; conduct performance reviews and identify training needs.

• SLA & KPI Monitoring

  Monitor daily service KPIs including MTTR, first-time fix rate and customer satisfaction; identify gaps and implement corrective actions.

• Vendor Management

  Manage field contractors and AMC vendors for outsourced service activities; ensure compliance with SLA terms and quality standards.

• Escalation Handling

  Handle escalated customer complaints and critical incidents; coordinate with NOC and field teams for priority resolutions.

• Education

  B.E./B.Tech in ECE or EEE, or any degree with MBA in Operations or Service Management from a recognised university.

• Experience

  4-9 years in telecom service operations with at least 2 years in a supervisory or assistant manager level role.

• Leadership

  Proven ability to manage a distributed field team of 15-30 people; strong people management and conflict resolution skills.

• Technical Knowledge

  Good understanding of telecom network elements, broadband technologies, power systems and service SLA frameworks.