Area Manager Telecom Operations Jobs in Firozabad

Hiring Area Manager for Operations to a telecom company in Firozabad to manage independently all field service, installation and network maintenance activities across a defined Firozabad area or district.

Candidates with 6+ years in telecom operations management with experience in leading large field teams, managing multiple vendors and ensuring consistently high service quality in Firozabad or Uttar Pradesh are preferred.

• Area Operations Management

  Independently manage all telecom service operations including installation, maintenance, fault management and FTTH rollout in the assigned Firozabad area.

• Multi-Team Leadership

  Lead a team of Sector Heads, Field Engineers, Technicians and support staff; conduct weekly reviews and performance management for all direct reports.

• SLA & Quality Management

  Define and track SLA targets for all service categories; conduct root cause analysis for repeat failures and drive improvement initiatives.

• Vendor & Contract Management

  Negotiate and manage contracts with field contractors, AMC vendors and OEM support teams; ensure compliance with agreed service standards.

• Budget & Cost Control

  Manage the operational budget for the area; identify cost-saving opportunities in field operations without compromising service quality.

• Education

  B.E./B.Tech in ECE or EEE from a recognised university; MBA in Operations Management is strongly preferred for Area Manager roles.

• Experience

  6-12 years in telecom field operations or service management with at least 3 years in an area or cluster management role.

• Leadership

  Strong leadership and team management skills; ability to lead and coordinate a large, geographically distributed field operations team.

• Business Acumen

  Understanding of telecom P&L, operational costs, SLA frameworks and service quality metrics relevant to ISP and telecom operations.