IT Support Engineer – Jio Telecom Jobs in Thoothukudi

Jio is hiring IT Support Engineers in Thoothukudi to provide L1 and L2 helpdesk support to Jio's Thoothukudi circle staff, manage office IT infrastructure, maintain laptops, support Jio's internal business applications and manage office network.

Candidates with IT helpdesk experience, Windows/Active Directory administration skills, knowledge of Jio's enterprise IT tools and good user-facing communication skills are preferred.

• Jio Staff IT Support

  Provide L1/L2 IT helpdesk support to Jio Thoothukudi employees via in-person, phone and remote desktop for hardware, software and connectivity issues.

• Device Management

  Set up, configure and deploy laptops, desktops and mobile devices for Jio staff; manage device enrolment in Jio's MDM platform.

• Office Network Support

  Troubleshoot office Wi-Fi, LAN port and printer connectivity issues; escalate complex network problems to the Jio IT infrastructure team.

• Active Directory & Microsoft 365

  Manage user account creation, password resets and access provisioning in Active Directory and Microsoft 365 for Jio Thoothukudi circle users.

• IT Asset Management

  Maintain accurate Jio IT asset register; track hardware warranty, software licence renewals and manage end-of-life device disposal.

• Education

  B.E./B.Tech in CSE or IT, or Diploma in Computer Science/IT from a recognised institution in Tamil Nadu.

• Experience

  1-5 years in IT support or helpdesk roles at a telecom, IT services or corporate company in Thoothukudi.

• Technical Skills

  Proficiency in Windows 10/11, Active Directory, Microsoft 365, basic LAN/Wi-Fi troubleshooting and ITSM tools like ServiceNow.

• Communication

  Good English and for user-facing helpdesk support; patient and methodical approach to IT problem resolution for Jio staff.