Role Overview

This role is ideal for candidates who want to work in IT Support or Helpdesk roles for a company in Salem. You will be the first point of contact for employees facing IT issues and will help resolve basic hardware, software, and network problems.

The position is office-based and involves working with ticketing systems, handling calls or emails, and coordinating with senior IT teams for unresolved issues.

Key Responsibilities

Receive IT support requests from users through phone, email, chat, or ticketing tools.
Log all issues in the helpdesk system with proper details and initial categorisation.
Troubleshoot basic problems related to desktop or laptop performance, printer issues, email access, and common software errors.
Assist users with password reset, access issues, and simple configuration changes as per company policy.
Escalate complex incidents to higher level IT support or infrastructure teams when required.
Update ticket status, record solutions, and close calls after confirming with the user.

Candidate Profile

Interest in IT support, troubleshooting, and helping users solve technical issues.
Basic understanding of Windows, common office software, and simple network concepts.
Good communication skills to interact with non-technical users in a clear and polite manner.
Ready to work from the company office in Salem with shift timings based on support window.

Growth and Benefits

Opportunity to learn structured IT support processes, ticketing tools, and common enterprise applications.
Exposure to desktop support, basic server/network concepts, and coordination with core IT teams.
Scope to grow into desktop support engineer, system administrator, or service desk specialist roles with experience.