Role Overview

This role is suitable for candidates who prefer written communication and back office work instead of phone-based interaction. You will work on non voice tasks such as data entry, email support, chat support, and basic processing for customers of a BPO client.

The position is based in Salem and involves working with a structured BPO team on defined processes, targets, and shift timings.

Key Responsibilities

Handle email or chat queries from customers and share correct information using standard responses and guidelines.
Perform accurate data entry and update records, forms, or tickets in the system as per process requirements.
Review incoming requests, verify details, and process them within agreed timelines and quality standards.
Escalate cases that need higher level action to the supervisor or specialist team with proper notes.
Maintain confidentiality of customer and client data while working on back office tasks.
Meet daily productivity, accuracy, and attendance targets set for the non voice process.

Experience and Profile

Experience in BPO non voice, back office, or data entry roles is an advantage but freshers may also be considered.
Comfortable working on computers for long durations and following written instructions step by step.
Ability to focus on accuracy, formatting, and completeness while handling repetitive tasks.
Willingness to work from the Salem office in rotational shifts as per client project needs.

Growth and Benefits

Opportunity to build a career in BPO non voice operations with exposure to multiple client processes.
Fixed salary with potential process-based incentives depending on company policy.
Scope to grow into senior process executive, quality analyst, or team coordinator roles over time.