Role Overview

This role is suited for IT professionals who can manage core infrastructure, servers, and user systems in a hybrid on-premises environment. You will handle routine administration, troubleshooting, and monitoring to ensure stable and secure IT operations across the organization.

The position is based in Madurai and covers day-to-day support, maintenance activities, and coordination with internal teams for smooth technology services.

Key Responsibilities

Monitor servers, networks, and critical services to keep systems available and responsive.
Install and configure operating systems, standard applications, and required updates on user machines and servers.
Manage user accounts, basic access permissions, and system housekeeping tasks as per company policies.
Diagnose and resolve hardware, software, and connectivity issues raised by users.
Perform regular backup checks, basic restore tests, and routine maintenance activities.
Document recurring issues, standard procedures, and changes performed on infrastructure components.

Experience and Profile

Hands-on exposure to desktop support, basic server administration, or IT helpdesk activities.
Comfortable working with Windows or Linux environments and common office applications.
Ability to prioritize tickets, communicate with non-technical users, and close issues within agreed timelines.
Willingness to work from the Madurai office and support occasionally extended or rotational shifts if required.

Growth and Benefits

Opportunity to build a long-term career in infrastructure, cloud, or security administration.
Structured processes, exposure to live production environments, and guidance from senior IT team members.
Performance-based progression path to senior system administrator or IT operations roles.