BPO Non Voice Process Jobs in Chennai

Hiring BPO Non Voice Process Executive in Chennai for leading BPO companies to handle customer queries through email, chat and back office systems.

The executive will update customer data, process requests accurately and follow process guidelines while working in shifts in a secure office environment.

• Email and Chat Support

  Respond to customer queries through email and chat, provide correct information and document interactions as per BPO process guidelines.

• Data Entry and Back Office

  Enter and update customer details, orders, tickets or billing information accurately in the system and maintain records and logs.

• Quality and Productivity

  Meet daily and weekly productivity targets, maintain quality scores and follow standard operating procedures and scripts.

• Process Compliance

  Follow data security, confidentiality and company policies, escalate issues to team leaders and participate in process training sessions.

• Shift and Team Work

  Work in rotational shifts as per BPO requirements, coordinate with team members and support overall team performance.

• Education

  Any 12th pass, diploma or graduate candidates can apply; basic computer knowledge is mandatory.

• Experience

  0–3 years in BPO, non voice or back office; freshers with good typing and English skills are welcome.

• Skills

  Good English reading and writing, typing speed, attention to detail and ability to work with targets and deadlines.

• Others

  Ready to work in rotational shifts including night shifts if required and comfortable working from office in Chennai.