IT Support Engineer – Jio Telecom Jobs in Pimpri-Chinchwad

Jio is hiring IT Support Engineers in Pimpri-and-chinchwad to provide L1 and L2 helpdesk support to Jio's Pimpri-and-chinchwad circle staff, manage office IT infrastructure, maintain laptops, support Jio's internal business applications and manage office network.

Candidates with IT helpdesk experience, Windows/Active Directory administration skills, knowledge of Jio's enterprise IT tools and good user-facing communication skills are preferred.

• Jio Staff IT Support

  Provide L1/L2 IT helpdesk support to Jio Pimpri-and-chinchwad employees via in-person, phone and remote desktop for hardware, software and connectivity issues.

• Device Management

  Set up, configure and deploy laptops, desktops and mobile devices for Jio staff; manage device enrolment in Jio's MDM platform.

• Office Network Support

  Troubleshoot office Wi-Fi, LAN port and printer connectivity issues; escalate complex network problems to the Jio IT infrastructure team.

• Active Directory & Microsoft 365

  Manage user account creation, password resets and access provisioning in Active Directory and Microsoft 365 for Jio Pimpri-and-chinchwad circle users.

• IT Asset Management

  Maintain accurate Jio IT asset register; track hardware warranty, software licence renewals and manage end-of-life device disposal.

• Education

  B.E./B.Tech in CSE or IT, or Diploma in Computer Science/IT from a recognised institution in Maharastra.

• Experience

  1-5 years in IT support or helpdesk roles at a telecom, IT services or corporate company in Pimpri-and-chinchwad.

• Technical Skills

  Proficiency in Windows 10/11, Active Directory, Microsoft 365, basic LAN/Wi-Fi troubleshooting and ITSM tools like ServiceNow.

• Communication

  Good English and for user-facing helpdesk support; patient and methodical approach to IT problem resolution for Jio staff.