Assistant Area Manager Telecom Service Jobs in Pimpri-Chinchwad

Telecom operator in Pimpri-and-chinchwad are hiring Assistant Area Managers for Service Operations to support the Area Manager in managing field service teams, ensuring SLA compliance and maintaining high customer satisfaction scores.

Candidates with 4+ years in telecom service operations with experience in managing field teams, vendors and service KPIs across a geographic territory in Pimpri-and-chinchwad or Maharastra are preferred.

• Service Operations Oversight

  Assist the Area Manager in overseeing all service delivery operations including installation, maintenance and fault rectification across the assigned Pimpri-and-chinchwad territory.

• Team Management

  Supervise a team of Field Engineers, Technicians and Service Coordinators; conduct performance reviews and identify training needs.

• SLA & KPI Monitoring

  Monitor daily service KPIs including MTTR, first-time fix rate and customer satisfaction; identify gaps and implement corrective actions.

• Vendor Management

  Manage field contractors and AMC vendors for outsourced service activities; ensure compliance with SLA terms and quality standards.

• Escalation Handling

  Handle escalated customer complaints and critical incidents; coordinate with NOC and field teams for priority resolutions.

• Education

  B.E./B.Tech in ECE or EEE, or any degree with MBA in Operations or Service Management from a recognised university.

• Experience

  4-9 years in telecom service operations with at least 2 years in a supervisory or assistant manager level role.

• Leadership

  Proven ability to manage a distributed field team of 15-30 people; strong people management and conflict resolution skills.

• Technical Knowledge

  Good understanding of telecom network elements, broadband technologies, power systems and service SLA frameworks.