Role Overview

This role is designed for experienced professionals who can manage end-to-end store operations in a dynamic retail environment. You will lead the in-store team, coordinate daily activities, and ensure smooth functioning of the store while delivering a consistent customer experience.

The position is based in Mumbai and covers operational planning, people management, inventory coordination, and execution of store processes in line with company standards.

Key Responsibilities

Oversee day-to-day store operations including opening, closing, and shift handover routines.
Plan staff schedules, assign daily tasks, and guide the team to meet store targets and service levels.
Monitor stock movement, coordinate replenishment, and support regular inventory checks and controls.
Ensure store ambience, hygiene, safety, and visual standards are maintained throughout operating hours.
Resolve customer issues related to billing, service, or in-store experience in coordination with senior management.
Review store performance reports and share inputs on process improvements and cost control.

Experience and Profile

Prior work experience in retail, supermarket, fashion, or similar store operations environment.
Exposure to team handling, shift planning, and daily store administration activities.
Comfortable using POS systems, basic reporting tools, and store checklists for daily reviews.
Ability to coordinate with multiple stakeholders such as suppliers, service providers, and internal teams.
Strong ownership mindset, customer orientation, and readiness to work in peak business hours.

Growth and Benefits

Opportunity to lead operations for a busy retail store in a high-potential Mumbai catchment.
Structured processes, clear role expectations, and support from central operations team.
Performance-based growth path into multi-store operations or cluster management roles.