Customer Support Executive (Voice) Jobs in Mumbai

Location: Mumbai, Maharastra Job Type: Full-time Role: Customer Support Executive – Voice Process Salary: 15,000 – 30,000 Per Month + Incentives Voice Process Opening

Role Overview

Customer Support Executive (Voice) jobs in Mumbai involve talking to customers over phone, understanding their issues and giving them clear and quick solutions.

As a voice process executive, you will handle inbound and outbound calls, follow simple scripts, update call details in the system and work to keep customers satisfied with the company’s service.

Key Responsibilities

  • Receive incoming calls from customers and answer questions related to products, services, bills, orders or basic technical issues.
  • Make outbound calls when needed for confirmations, reminders, feedback calls or simple follow-ups.
  • Listen carefully to customer problems, ask basic questions to understand the issue and provide step-by-step help.
  • Explain plans, offers, usage steps and policy details in simple and friendly language that customers can understand easily.
  • Record every call with correct remarks, call status and customer details in CRM or call center software immediately after the call.
  • Follow standard scripts and call guidelines while still maintaining a natural and polite tone with customers.
  • Escalate calls to supervisor or backend team when the issue cannot be solved at your level or needs special approval.
  • Achieve daily and monthly targets for number of calls, average handling time, quality score and customer satisfaction.

Candidate Profile

  • Minimum 12th pass; graduates are preferred for Customer Support Executive (Voice) jobs in Mumbai.
  • Freshers and candidates with 0–3 years experience in voice process, BPO or customer care can apply.
  • Good speaking skills in English and local language, with clear pronunciation and patient listening ability.
  • Basic computer knowledge and ability to type simple notes while talking to customers on call.
  • Willingness to work in rotational shifts or fixed day shifts, with weekly off as per company policy.

Incentives and Growth

  • Performance-based incentives linked to call quality, customer feedback and monthly target achievement.
  • Growth path to Senior Customer Support Executive, Quality Analyst, Trainer or Team Leader roles within the company.