Collection / Recovery Manager Jobs in Mumbai for a Finance Company

Location: Mumbai, Maharastra Job Type: Full-time Role: Collection Manager / Recovery Manager Salary: 40,000 – 90,000 Per Month + Incentives Finance Company / NBFC Opening

Role Overview

Collection / Recovery Manager jobs in Mumbai for a finance company involve leading the loan collection team, monitoring overdue EMI buckets and ensuring timely recovery of dues from customers.

You will handle tele-calling and field collection teams, plan collection strategies, review portfolio performance and coordinate with legal and credit teams to keep delinquencies under control.

Key Responsibilities

  • Manage and guide a team of collection executives (tele-calling and field) for a specific location or portfolio.
  • Monitor daily collection reports, bucket wise overdues, flow rates and recovery from different loan products (personal loan, business loan, vehicle loan, LAP, etc.).
  • Plan and execute collection strategies for soft, hard and write-off buckets to achieve monthly recovery and resolution targets.
  • Review non-contactable and skip cases, drive skip tracing, address verification and field visits through the team or agencies.
  • Negotiate with customers for part payments, settlements, restructuring or revised payment plans as per company policy.
  • Ensure proper issue of notices, pre-legal and legal follow-up in coordination with legal team wherever required.
  • Maintain strong documentation, call records, visit reports and ensure correct updation of collection activities in system.
  • Track agency performance (if applicable), resolve field escalations and ensure collection practices follow RBI and company guidelines.
  • Prepare daily / weekly / monthly MIS on collection performance and present to branch / regional heads.

Candidate Profile

  • Any degree with 4–10 years experience in collections / recovery in a bank, NBFC or finance company.
  • Good understanding of retail loan products, EMI structure, bounce / penalty charges and field collection processes.
  • Strong negotiation skills, ability to handle tough customer conversations and manage field teams.
  • Familiarity with basic legal recovery tools like notices, arbitration, SARFAESI, etc. will be an added advantage.
  • Comfortable travelling within city for field visits, customer meetings and agency reviews when required.

Incentives and Growth

  • Attractive incentives based on portfolio performance, collection efficiency and recovery of difficult accounts.
  • Growth path to Area Collection Manager, Regional Collection Manager or State Collection Head in the finance company.