Role Overview

This role is suitable for candidates who enjoy talking to customers and solving their day-to-day queries over the phone. You will handle domestic inbound and outbound calls, provide information, and ensure a positive experience for every caller from within India.

The position is based in Thiruvananthapuram and involves working with a call center team in a structured domestic BPO setup with fixed processes and clear targets.

Key Responsibilities

Answer incoming customer calls and make outbound follow-up calls in a polite and professional manner.
Listen to customer queries, provide correct information, and record call details in the system.
Resolve basic issues on the first call wherever possible and escalate complex cases to the supervisor when needed.
Share information about services, requests, and simple changes as per defined scripts and guidelines.
Meet daily call handling, quality, and attendance targets set by the call center.
Follow call center procedures, maintain confidentiality, and keep customer data secure.

Experience and Profile

Previous experience in a domestic voice process or customer care is an advantage but not always mandatory.
Comfortable speaking clearly on phone and handling multiple calls during the day.
Basic computer usage to update call logs and navigate simple applications.
Willingness to work from the Thiruvananthapuram office in rotational shifts and week-offs as per BPO requirements.

Growth and Benefits

Opportunity to start or build a career in the BPO industry with structured training and support.
Fixed salary with performance-based incentives depending on process and company policy.
Scope to grow into senior customer care executive, quality, or team leader roles over time.