Role Overview

With Kerala's service sector, remittance-backed, and tourism-driven economy expanding year on year, Kottayam has emerged as a key hiring location for Education Counselor professionals.

As an education counselor for a computer education center, you will handle walk‑in, phone and online enquiries, explain course details and fees, and maintain a student‑friendly but target‑oriented counselling process.

Key Responsibilities

Support basic front office work like attending calls, managing reception area and helping with fee payment and receipt guidance for students.
Handle enquiries from students and parents at the front office, over phone and through online leads and explain computer course offerings, fees, duration and batch timings.
Understand the student’s education background, interests and career goals and suggest suitable courses like basic computer, MS Office, Tally, DTP, programming, hardware or networking.
Follow up with leads through calls, WhatsApp and emails, convert enquiries into walk‑ins and walk‑ins into confirmed admissions as per monthly targets.
Maintain enquiry, follow‑up and admission records in registers or CRM and generate simple daily or weekly reports for the center head.
Coordinate demo classes, counselling sessions and small seminars on computer careers along with faculty and center management.

Candidate Profile

Any graduate with 0–3 years of experience as education counselor, tele‑counsellor or front office executive in a training or computer institute.
Good communication skills in English and local language, with convincing ability and a friendly, student‑oriented approach.
Basic computer knowledge and ability to use MS Office, email and simple CRM or admission management software.

Growth and Benefits

Opportunity to grow as Senior Education Counselor, Center Coordinator or Branch Manager in the computer education network based on performance.
Regular day‑shift work in an IT education environment with exposure to latest computer courses and local job trends.