Role Overview

With Kerala's service sector, remittance-backed, and tourism-driven economy expanding year on year, Kottayam has emerged as a key hiring location for Domestic BPO Call Center Executive professionals.

Key Responsibilities

Follow call center procedures, maintain confidentiality, and keep customer data secure.
Answer incoming customer calls and make outbound follow-up calls in a polite and professional manner.
Listen to customer queries, provide correct information, and record call details in the system.
Resolve basic issues on the first call wherever possible and escalate complex cases to the supervisor when needed.
Share information about services, requests, and simple changes as per defined scripts and guidelines.
Meet daily call handling, quality, and attendance targets set by the call center.

Experience and Profile

Previous experience in a domestic voice process or customer care is an advantage but not always mandatory.
Comfortable speaking clearly on phone and handling multiple calls during the day.
Basic computer usage to update call logs and navigate simple applications.
Willingness to work from the Kottayam office in rotational shifts and week-offs as per BPO requirements.

Growth and Benefits

Opportunity to start or build a career in the BPO industry with structured training and support.
Fixed salary with performance-based incentives depending on process and company policy.
Scope to grow into senior customer care executive, quality, or team leader roles over time.