Role Overview

We are hiring friendly and professional Hotel Receptionists for reputed hotel in Kannur. You will be responsible for handling guest check-in and check-out, managing reservations, answering phone calls, providing information, and ensuring excellent customer service at the front desk.

This role is ideal for individuals with good communication skills and a passion for hospitality. Freshers with a positive attitude are welcome to apply.

🛎️ Guest Service 📞 Phone Handling ✨ First Impression

Key Responsibilities

Welcome guests warmly and complete check-in and check-out procedures efficiently.
Manage room reservations via phone, email, and online booking systems.
Answer phone calls, respond to inquiries, and provide information about hotel services and local attractions.
Handle guest requests, complaints, and special requirements promptly and professionally.
Coordinate with housekeeping and other departments for smooth guest stays.
Process payments and maintain accurate guest accounts.
Maintain a clean and organized front desk area.
Assist with administrative tasks such as filing, scanning, and data entry.
Upsell hotel services and promote special offers to guests.

Candidate Profile

10th / 12th / Any Graduate (hotel management preferred).
0–3 years of experience in front office or customer service (freshers can apply).
Good communication skills.
Pleasant personality, well-groomed appearance, and polite demeanor.
Basic computer skills (MS Office, hotel management software).
Customer-focused attitude and problem-solving skills.
Ability to work in rotational shifts, including weekends and holidays.

Benefits & Compensation

Salary: ₹15,000 – ₹35,000 per month (based on experience and hotel).
Accommodation and meals provided (in star hotels).
Uniform provided.
Opportunity to grow to Senior Receptionist, Front Office Supervisor, or Front Office Manager roles.
Training on hotel software and customer service.
Provident Fund (PF) and ESI benefits for eligible roles.
Incentives and performance bonuses.