International Voice Process Executive Jobs in Mysuru

Location: Mysuru, Karnataka Job Type: Full-time Role: International Voice Process Executive Salary: 18,000 – 45,000 Per Month US / UK International Voice BPO Opening
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Role Overview

As part of Karnataka's technology, aerospace, biotech, and IT services industrial hub, Mysuru offers International Voice Process Executive professionals strong prospects for immediate placement and long-term growth.

You will communicate with US / UK or other overseas clients in English, follow call scripts and process guidelines, update CRM systems after every call and meet targets related to productivity, quality scores and customer satisfaction.

Key Responsibilities

  • Follow standard call flow, soft skills, compliance and data security guidelines during every customer interaction.
  • Record call details, actions taken and follow‑up requirements in CRM or ticketing tools immediately after each call.
  • Escalate unresolved issues to senior executives or support teams and track them until closure.
  • Achieve daily and monthly targets for number of calls handled, average handling time, first call resolution and quality scores.
  • Work in US / UK night shifts or rotational shifts and maintain punctuality and adherence to schedule.
  • Stay updated on process changes, new offers and FAQs by attending briefings, training and refresher sessions.
  • Handle incoming and outgoing calls to international customers and respond to their queries, complaints and service requests.
  • Provide accurate information on products, services, billing, orders, technical issues or account status as per process.

Candidate Profile

  • Any degree / diploma; freshers and candidates with 0–3 years experience in international or domestic voice process can apply.
  • Excellent spoken English with good accent, listening skills and ability to understand international customers.
  • Basic computer knowledge, typing skills and familiarity with email, chat and CRM tools.
  • Good customer handling skills, patience, problem‑solving attitude and willingness to work in night shifts.
  • Immediate joiners or short notice period candidates preferred for international BPO process in Mysuru.

Incentives and Growth

  • Attractive incentives based on performance, quality scores, sales conversions or customer satisfaction ratings.
  • Growth path to Senior Process Executive, Quality Analyst, Team Leader or Trainer roles in BPO / call center.