Role Overview
Mangaluru sits at the centre of Karnataka's technology, aerospace, biotech, and IT services industrial hub, making it an active market for Call Center Executive – Outbound positions with competitive salary packages.
Key Responsibilities
- Achieve daily / weekly calling targets such as number of calls, talk time and conversions set by the company.
- Transfer or escalate calls to seniors when the customer has complex queries or complaints.
- Maintain a professional tone on every call and follow the company’s quality and compliance guidelines.
- Make outbound calls to customers from the given database to explain products, services, offers or campaigns.
- Follow a simple calling script, listen to customer needs and give clear and polite responses.
- Capture customer interest, fix call‑backs, schedule appointments or close basic sales over phone as per process.
- Update customer details, call status and feedback correctly in CRM or Excel after every call.
Candidate Profile
- Minimum 12th pass; graduates are preferred for Call Center Executive – Outbound jobs in Mangaluru.
- 0–3 years experience in telecalling, telesales or outbound call center will be an added advantage; freshers with good communication can also apply.
- Good speaking skills in local language and basic English, with confidence to talk to customers over phone.
- Basic knowledge of using computers and handling simple CRM or calling software.
- Comfortable working in day shifts with 6‑day working pattern as per company policy.
Incentives and Growth
- Attractive incentives based on number of conversions, sales or appointments fixed every month.
- Growth path to Senior Call Center Executive, Quality Analyst or Team Leader in the company’s BPO / call center team.