Role Overview

Darbhanga's position within Bihar's growing food processing, retail, and government services sector has drawn a range of employers actively seeking qualified Domestic BPO Call Center Executive talent.

Key Responsibilities

Resolve basic issues on the first call wherever possible and escalate complex cases to the supervisor when needed.
Share information about services, requests, and simple changes as per defined scripts and guidelines.
Meet daily call handling, quality, and attendance targets set by the call center.
Follow call center procedures, maintain confidentiality, and keep customer data secure.
Answer incoming customer calls and make outbound follow-up calls in a polite and professional manner.
Listen to customer queries, provide correct information, and record call details in the system.

Experience and Profile

Previous experience in a domestic voice process or customer care is an advantage but not always mandatory.
Comfortable speaking clearly on phone and handling multiple calls during the day.
Basic computer usage to update call logs and navigate simple applications.
Willingness to work from the Darbhanga office in rotational shifts and week-offs as per BPO requirements.

Growth and Benefits

Opportunity to start or build a career in the BPO industry with structured training and support.
Fixed salary with performance-based incentives depending on process and company policy.
Scope to grow into senior customer care executive, quality, or team leader roles over time.